43 lakeside east

1) All bookings made are subject to our terms and conditions. This applies regardless of whether the terms and conditions have been received prior to making the booking. The hirer has an obligation to abide by our terms and conditions which are essential to good management and the enjoyment of others on the Park.
2) Prices are correct at the time of publication, however some errors may occur. In the event of a wrongly listed price, we reserve the right to cancel the booking and notify the hirer within 48 hours of the booking being made giving the hirer a full refund.
3) lakesidelettings43 ltd is independent and family run hiring out privately at Haggerston Castle. We are not connected to Haven or Bourne Leisure.
4) In the likelihood that Haven changes the entertainment programme or cancels any services or facilities, we cannot be held responsible.
5) The caravan assigned to the hirer may be used only for holiday purposes and will not be used for over occupying more persons than the number of berths indicated by lakesidelettings43 ltd (with exception of babies in cots specified at the time of booking).
6) Under 18s must always be supervised in the holiday property by a responsible adult over 18 .
7) All bookings are non-transferrable which means you cannot transfer your holiday to another guest or party.
8) The Hirer is responsible for the conduct of his/her guests & family & shall take steps to ensure that their behaviour does not cause a nuisance, inconvenience or disturbance to other occupiers or cause damage to property belonging to lakesidelettings43 ltd or such other occupiers.
9) lakesidelettings43 ltd will not accept any liability for any personal injury, loss or damage to the hirer's property or any members of the hirer’s party.
10) The Hirer’s vehicle is parked entirely at his/her risk lakesidelettings43 ltd is under no liability whatsoever in respect of any damage caused by or to the vehicle from whatever cause or for the loss or damage to articles left therein. Hirer’s must park on the designated parking space.
11) All refuse or litter is to be deposited in the refuse bins provided and the area surrounding the holiday home.
12) The holiday home is to be kept in a clean and tidy condition failure to do so will result in the loss of deposit.
13) Bookings cannot be made for stag or hen parties these are park rules.
14) We will endeavour to have your accommodation thoroughly cleaned and ready for your occupation by 2.30 pm. This time cannot be guaranteed however, if there are extenuating circumstances beyond our control.
15) Refunds will not be given when lakesidelettings43 ltd cancel the hire due to failure to pay for any outstanding balance by the specified date.
In the event that lakesidelettings43 ltd need to cancel the hire where the hirer is not at fault a full refund will be given.
16) There is strictly no smoking. In the event that guests are found to be smoking in the caravan including the decking area you will be asked to leave immediately without any refund.
17) Well behaved, trained dogs are allowed but they must be one of the allowed breeds according to park rules. They must be declared at time of booking. Hirer's must always adhere to park rules regarding dogs . Dogs are not permitted on the furniture or beds. Any damage or extra cleaning required due to your dog will be taken from your security deposit. Dogs must not be left unaccompanied in the caravan unless secured in an appropriate crate.
18) lakesidelettings43 ltd do not supply park passes for the park. It is the responsibility of the Hirer to purchase park passes from the on-site reception. Pass prices listed on the page are for guide purposes only. We cannot be held responsible if prices change as these are set by Bourne Leisure and Haven.
19) Our booking periods are Monday to Friday, Friday to Monday, Monday to Monday and Friday to Friday. We can offer shorter periods however the Hirer agrees to pay the full booking slot price.
20) lakesidelettings43 ltd cannot accept any responsibility for the breakdown or malfunction of any equipment in any accommodation but will endeavour to repair or replace the equipment as soon as possible.
21) lakesidelettings43 ltd or Haggerston Castle staff reserves the right to enter any accommodation at any reasonable time for the purpose of checking condition, or repairs, or any emergency.
22) lakesidelettings43 ltd reserves the right to refuse any booking for any reason expressed or otherwise.
23) All persons staying on the park must always conduct themselves with due regard to the enjoyment and comfort of others.
24) Any issues regarding the holiday home must be sent via text/inbox message or phone call and must be sent by the person booking the caravan. Complaints sent by a third party cannot be considered or acted upon.
25) No refund will be made to the hirer whose hiring has commenced and who vacates the caravan for any reason including an emergency at home.
26) A £50 deposit is required to secure the date. lakesidelettings43 ltd are unable to secure a date unless payment has been made. Until such payment is made the date will be available for other parties to book. The Hirer agrees when making a booking that the deposit is only refundable after check out once an inspection for any mess or damage has taken place.
27) The final balance including security deposit must be paid within 4 weeks of the holiday date unless on an agreed payment plan. It is the hirer’s responsibility to contact lakesidelettings43 ltd to make payment arrangements. If payment is not made within 4 weeks lakesidelettings43 ltd are entitled to resell the date.
28) If the hirer fails to show up for their booking, no refund will be given.
29) If the Hirer has a payment plan and cancels no refund will be given.
30) If the Hirer has made a booking and needs to change the date due to change of circumstances, lakesidelettings43 ltd can in good faith move it to a new available date if possible should the original date be more than 12 weeks away.
31) A cleaning and damage deposit of £50 is required in advance of your arrival. If the caravan is found to be in a reasonable condition at the time of your departure a full return will be issued within five working days of your departure. We will contact you within 48 hours of the departure to request your bank sort code and account number.
32) Should any damage or theft take place above £50 the Hirer agrees to cover all costs above the £50. In the event that damage is made to the caravan and the caravan is unable to be re-let the Hirer agrees to cover all sub sequential losses.
33) In the event of malicious damage being made to the caravan,lakesidelettings43 ltd retains the right to ask the Hirer to leave. lakesidelettings43 ltd and the site security reserve the right to contact the Police.
34) All breakages and damage must be paid for in full.
35) Departure times are 10:30am on the departure day. When you check out you are kindly asked to text/call to notify us. The caravan key should be returned to the key box.
36) The Hirer’s belongings should be removed from the caravan. lakesidelettings43 ltd cannot be held responsible for any belongings that are left in our caravans. Any items needing returning the hirer is responsible for any postage and packaging costs.
37) The Hirer agrees not to remove any of lakesidelettings43 ltd property from the caravan.
38) The Hirer agrees that reasonable use of gas and electric are included in the holiday price excessive use will incur a further charge. The Hirer agrees to turn off any heating in the caravan on departure. Failure to do so will result in a £10 fuel charge.
39) The Hirer agrees to clean the property prior to leaving. The following charges will apply in the event of the holiday home not being returned to the way it was found on arrival:
* £10 - Removal of rubbish from holiday home.
* £10 - If guests leave radiators or fires left on.
* £10 - If our cleaning team have to wash and put away kitchenware.
40) The Hirer agrees to ensure that all kitchenware (cutlery, dishes, plates, cups, pans) and have been washed prior to departure.
41) The Hirer agrees to clean the oven trays after their use.
42) Hire of linen provided in costings. (If using your own linen this must be specified before your stay no discount given for using your own linen)
43) To protect the carpets and vinyl flooring we request that all outdoor footwear is removed as soon as you enter the holiday home.

By booking and paying you're holding deposit this means all 43 points are covered by us lakesidelettings43 ltd regardless if you took time to read them or not